TERMS & CONDITIONS – PLEASE READ CAREFULLY

Opening Times

  • We are open every day between 10:00 – 12:00, and 15:00 to 17:00, except Sundays when we are closed
  • Out of hours drop-off and collection may be arranged by prior arrangement only and at the cattery owner’s discretion. Unless specifically arranged, arrival out of hours may incur additional fees
  • Viewings are available Monday to Saturday – please call to arrange a mutually convenient time

Booking Fees, Pricing Structure and Cancellations

  • Charges are by the day so the day of arrival, day of departure and all days booked are charged for, regardless of arrival/departure time
  • A 25% (minimum £18) non-refundable and non-transferable booking fee will be charged to secure your reservation unless the arrival date is within the next 14 days, in which case full payment is required immediately
  • Booking Fees must be paid within 48 hours of receipt of the price information communication or your reservation will be cancelled
  • Our prices are £18.00 per day for one cat and £28 per day for two cats sharing a single chalet. Please call us to discuss further multiple cat discounts and long-stay discounts
  • The minimum stay charge is 3 days
  • Please note WE MUST HAVE A MINIMUM OF 14 DAY’S NOTICE IF YOU WANT TO CANCEL THE BOOKING OR AMEND THE BOOKING IN ANY WAY OTHERWISE THE FULL AMOUNT WILL STILL BE PAYABLE
  • If you collect your cat before the end of the booked period, the full cost of the original booked stay will still apply
  • Payment of the booking fee constitutes acceptance of these terms and conditions with or without a completed booking form

Booking and Payment

You will be emailed a booking form prior to the arrival date of your cat – please complete this and return it via email to enquiries@thebluecat.net

We ask that you pay any booking fee by bank transfer.

Card payments can be taken in the office for payment of the balance but we are unable to take payments over the phone.

Payment of the balance must be made before or at the time of drop off.

What to Bring

All cats must be brought in a suitable carry case. Outside the security of the cattery building, the safely of the cat is the owner’s responsibility.

You MUST bring your cat’s vaccination card on the day of arrival.

You are welcome to bring a bed/blanket/item of clothing/favourite toys although all of these are provided. No liability is taken for loss or damage to any items you bring from home.

Please remove your cat’s collar before they come on holiday for safety reasons.

Arrivals and Departures

  • All arrivals and departures will be by appointment only and will be arranged at the time of booking. Please ensure that you are prompt for your appointment to avoid impacting on other clients.
  • Until your cat is safely within the confines of the cattery, they remain entirely your responsibility.
  • On leaving the cattery, once you exit the building, you are responsible for the safety of your cat.

Subscription, Prescription and Veterinary Diets

Regrettably, we are unable to provide subscription, prescription or veterinary diets so, if your cat is on a specific diet, please ensure you bring sufficient food with you for the duration of your cat’s stay.

Please note that we are unable to provide supermarket brands.

We do not feed raw food in the cattery.

Health and Non-collection of Pets

Your cat must be in a fit and healthy condition with no fleas or worms prior to boarding and must have had their vaccinations. In the event your pet shows any sign of illness, fleas or worms, we will attempt to call you, or your emergency contact, immediately to discuss the situation. If necessary, we will take your cat to our vet (you will be liable for all charges). This amount will be payable by you when you collect your cat. There is a charge of £50 to deep clean the chalet, bedding and all items therein should your cat be carrying fleas or have worms.

Our appointed vets are Henlow Veterinary Centre, 22 Bedford Rd, Lower Stondon, Henlow SG16 6EA.

By signing this form you consent to your own veterinary practice releasing any medical history information to our appointed vet.

You also consent to Henlow Veterinary Centre sharing any relevant information with the owner of The Bluecat Cattery Ltd to facilitate the recovery and care of your cat.

We accept no liability in the unlikely event your pet becomes ill, lost or dies during their stay. All pets and their belongings are left entirely at the owner’s risk. If pets are not collected within 5 days of the departure date and no communication is received from the owner, a decision to rehome your pet will be made at the cattery owner’s discretion. All cattery fees will still be payable and are non-refundable.