Deposit, Pricing Structure and Cancellations
Booking and Payment
You will be emailed a booking form prior to the arrival date of your cat – please complete this and return it via email to email@example.com
We ask that you pay any deposits by bank transfer.
Card payments can be taken in the office for payment of the balance but we are unable to take payments over the phone.
Payment of the balance must be made before or at the time of drop off.
What to Bring
All cats must be brought in a suitable carry case. Outside the security of the cattery building, the safely of the cat is the owner’s responsibility.
You MUST bring your cat’s vaccination card on the day of arrival.
You are welcome to bring a bed/blanket/item of clothing/favourite toys although all of these are provided. No liability is taken for loss or damage to any items you bring from home.
Please remove your cat’s collar for safety reasons.
Arrivals and Departures
Subscription, Prescription and Veterinary Diets
Regrettably, we are unable to provide subscription, prescription or veterinary diets so, if your cat is on a specific diet, please ensure you bring sufficient food with you for the duration of your cat’s stay. Please note that we are unable to provide supermarket brands i.e. Sainsbury’s, etc. We do not feed raw food in the cattery.
Health and Non-collection of Pets
Your cat must be in a fit and healthy condition with no fleas or worms prior to boarding and must have had their vaccinations. In the event your pet shows any sign of illness, fleas or worms, we will attempt to call you, or your emergency contact, immediately to discuss the situation. If necessary, we will take your cat to our vet (you will be liable for all charges). This amount will be payable by you when you collect your cat. There is a charge of £20 to transport your cat to the vet to cover travel costs and time.
Our appointed vets are Henlow Veterinary Centre, 22 Bedford Rd, Lower Stondon, Henlow SG16 6EA. By signing this form you consent to your own veterinary practice releasing any medical history information to our appointed vet.
We accept no liability in the unlikely event your pet becomes ill, lost or dies during their stay. All pets and their belongings are left entirely at the owner’s risk. If pets are not collected within 5 days of the departure date and no communication is received from the owner, a decision to rehome your pet will be made at the cattery owner’s discretion. The full amount will still be payable.
By signing this form, you are consenting to The Bluecat Cattery Ltd storing and processing your data to facilitate your cat’s stay here. We will only use your data to process your bookings or to communicate with you about current or future booking activity and we will not share your data with any third party unless veterinary treatment is required, in which case it will be necessary to share your information with the appointed veterinary practice. We are legally obliged under current legislation to retain your data for three years from your last booking, at which point your details will be securely shredded. Information will be held securely in line with the DPA 98 and GDPR legislation and you have a right to view any information we hold on you.
The Bluecat Cattery Ltd has CCTV in place for security which is overwritten on a continuous basis. We will not share this footage outside the business, unless required to do so for the prevention or detection of crime.