TERMS & CONDITIONS – PLEASE READ CAREFULLY

Opening Times

  • We are open every day between 10:00 – 12:00 and 15:00 to 18:00, except Wednesdays 10:00 – 12:00 and 16:00 – 18:00, and Sundays when we are open from 10:00 – 12:00
  • Out of hours drop-off and collection can be arranged and are by prior arrangement only and at the cattery owner’s discretion
  • Viewings are available Monday to Saturday – please call to arrange a mutually convenient time

Deposit, Pricing Structure and Cancellations

  • Charges are by the day so the day of arrival, day of departure and all days booked are charged for, regardless of arrival/departure time
  • A 25% (minimum £16) non-refundable and non-transferable deposit will be charged to secure your booking unless the arrival date is within the next 14 days, in which case full payment is required immediately
  • Our prices are £16.00 per day for one cat and £24 per day for two cats sharing a single chalet. Please call us to discuss further multiple cat discounts and long-stay discounts
  • 25th, 26th December and 1st January are charged at double rate
  • The minimum stay charge is 3 days
  • We do offer a local collection/delivery service so please contact us for rates
  • Please note WE MUST HAVE A MINIMUM OF 14 DAY’S NOTICE IF YOU WANT TO CANCEL THE BOOKING OR AMEND THE BOOKING IN ANY WAY OTHERWISE THE FULL AMOUNT WILL STILL BE PAYABLE
  • If you collect your cat before the end of the booked period, the full cost of the original booked stay will still apply
  • Payment of the deposit constitutes acceptance of these terms and conditions with or without a completed booking form

Booking and Payment

You will be emailed a booking form prior to the arrival date of your cat – please complete this and return it via email to enquiries@thebluecat.net

We ask that you pay any deposits by bank transfer.

Card payments can be taken in the office for payment of the balance but we are unable to take payments over the phone.

Payment of the balance must be made before or at the time of drop off.

What to Bring

All cats must be brought in a suitable carry case. Outside the security of the cattery building, the safely of the cat is the owner’s responsibility.

You MUST bring your cat’s vaccination card on the day of arrival.

You are welcome to bring a bed/blanket/item of clothing/favourite toys although all of these are provided. No liability is taken for loss or damage to any items you bring from home.

Please remove your cat’s collar for safety reasons.

Arrivals and Departures

  • All arrivals and departures will be by appointment only and will be arranged at the time of booking. Please ensure that you are prompt for your appointment to avoid impacting on other clients.
  • Until your cat is safely within the confines of the cattery, they remain entirely your responsibility.
  • On leaving the cattery, once you exit the building, you are responsible for the safety of your cat.

Subscription, Prescription and Veterinary Diets

Regrettably, we are unable to provide subscription, prescription or veterinary diets so, if your cat is on a specific diet, please ensure you bring sufficient food with you for the duration of your cat’s stay. Please note that we are unable to provide supermarket brands i.e. Sainsbury’s, etc. We do not feed raw food in the cattery.

Health and Non-collection of Pets

Your cat must be in a fit and healthy condition with no fleas or worms prior to boarding and must have had their vaccinations. In the event your pet shows any sign of illness, fleas or worms, we will attempt to call you, or your emergency contact, immediately to discuss the situation. If necessary, we will take your cat to our vet (you will be liable for all charges). This amount will be payable by you when you collect your cat. There is a charge of £20 to transport your cat to the vet to cover travel costs and time.

Our appointed vets are Henlow Veterinary Centre, 22 Bedford Rd, Lower Stondon, Henlow SG16 6EA. By signing this form you consent to your own veterinary practice releasing any medical history information to our appointed vet.

We accept no liability in the unlikely event your pet becomes ill, lost or dies during their stay. All pets and their belongings are left entirely at the owner’s risk. If pets are not collected within 5 days of the departure date and no communication is received from the owner, a decision to rehome your pet will be made at the cattery owner’s discretion. The full amount will still be payable.

Data Protection

By signing this form, you are consenting to The Bluecat Cattery Ltd storing and processing your data to facilitate your cat’s stay here. We will only use your data to process your bookings or to communicate with you about current or future booking activity and we will not share your data with any third party unless veterinary treatment is required, in which case it will be necessary to share your information with the appointed veterinary practice. We are legally obliged under current legislation to retain your data for three years from your last booking, at which point your details will be securely shredded. Information will be held securely in line with the DPA 98 and GDPR legislation and you have a right to view any information we hold on you.

The Bluecat Cattery Ltd has CCTV in place for security which is overwritten on a continuous basis. We will not share this footage outside the business, unless required to do so for the prevention or detection of crime.